The Roborock Points Program is Now Live, Just Take A Look!

Registering Your Account
You can register your account at https://us.roborock.com. By doing so, you will be eligible to receive 100 points.

Purchasing & Saving
1. For purchases that meet conditions, if the amount that you paid for an entire product = the MSRP of that entire product, then the points you gain will be equal to 1.2 times that amount.
2. If the amount you paid for an entire product < the MSRP of that entire product, then the number of points awarded to you will be equal to the amount you spent.
3. For purchases of accessories, the number of points awarded to you will be equal to the amount you spent.
4. Points are not awarded for expenses such as taxes, shipping, or anything else. Purchases that meet conditions refer to products purchased via the official Roborock US website.

Points will be deposited in your account after your product has shipped. If only some of the products in your order have shipped, then we will first deposit the points you obtained for the products that have already shipped.
The number of points you receive will be rounded down according to the amount you spent on that order. For example, for an order where you spent a total of $1399.99, you will receive a total of 1,399 points.
When using points to deduct from the total amount you spend on an order, the amount deducted will be rounded down. For example, if you have 1,000 points in your account, then since 30 points are equal to $1 the most you would be able to deduct from your purchase would be $33, which would leave you 10 points in your account.

Forum Points
Sign in: 1 point (once per week)

About Points Redemption
Points can only be used on the official Roborock US website to deduct from orders containing entire products or to redeem for merchandise on the points mall. Points balances are displayed on the Points History page of your user profile. This is your available points balance on the current website.
30 points = USD 1. The threshold for deducting points: The number of points in a user’s account must be ≥ 450. You can use points to deduct up to 100% of the total price of an order (not including tax, shipping, and insurance). The points that will expire soonest will be deducted first.

Viewing Your Accumulated Points
Log in to your Roborock account, then click on “User Profile / Points Center” to view your points balance. You can only view your points balance on the current website for that site.

Points Expiration
Roborock points are valid for 3 years. All points you gained during the current year are valid until December 31 at 11:59:59 pm PST three years from the current year. You can view the points that will expire within the next 90 days on your “User Profile/ Points Center” page. If your points expire before you redeem them, they will be deleted from your account.

Returning/Reversing Your Points
1. If you cancel an order, then any points used in that order will immediately be returned to your account.
2. If you send back an order, then any points used in that order will be returned to your account along with your refund. If you send back part of an order, then the number of points returned to your account will be calculated according to the percentage of the total price of that order accounted for by the price of the returned product(s).
3. If the time at which you cancel an order or return a product occurs after the expiration date of some or all of the points you used, then the expired points will not be returned to your account. You can view your points in your account.
4. If you return a product after confirming the receipt of that product, then any points you used in that order will be returned to your account. Points obtained by placing an order will be deducted after we confirm receipt of the product; the points that are due to expire the soonest will be deducted first. If your account does not have a sufficient points balance, then points will be deducted until your remaining balance is 0.
5. If you gain points from placing an order, use those points to place a second order, and then return your first order, then the amount equivalent to the points that were deducted from the second order will then be deducted from the refund you receive for the first order.
Please note: Points are decided on by the company and are bound by company terms and policies, and the detailed rules and conditions for these points may get revised from time to time.